Information and Referral Specialist Jobs
An Information and Referral Specialist in the social service industry serves as a critical link between individuals or communities and needed resources. They assist clients by identifying their needs, providing relevant information, and directing them to suitable social services, such as housing, food assistance, healthcare, or counseling. The specialist conducts in-depth interviews with clients, maintains a current database of resources, and follows up to ensure the clients have accessed the services. They also liaise with other professionals in the social service industry to foster collaboration and enhance service delivery.
Essential skills for this role include excellent communication and interpersonal skills, problem-solving skills, and the ability to work with diverse populations. Familiarity with databases, data entry, and research skills are also crucial. A certification such as the Certified Information and Referral Specialist (CIRS) is often required, as it demonstrates a thorough understanding of the information and referral process. Prior roles that could lead to this position might include Social Service Assistant, Case Manager, or Community Outreach Coordinator, which all provide valuable experience in navigating social services and working directly with clients in need.
Office Specialist - DCFS - SCR - Upward Mobility - Mon-Fri, 10am-6:30pm shift
- Illinois Department of Children and Family Services
- Springfield, IL
- 12 days ago
- Illinois Department of Children and Family Services
- Springfield, IL
- 12 days ago
Job Family: Office & Administrative Support; Social Services This title is within the Upward Mobility Program (UMP)....
Office Specialist - DCFS - SCR - Upward Mobility - Mon-Fri, 8am-4:30pm shift
- Illinois Department of Children and Family Services
- Springfield, IL
- 12 days ago
- Illinois Department of Children and Family Services
- Springfield, IL
- 12 days ago
Job Family: Social Services; Office & Administrative Support This title is within the Upward Mobility Program (UMP)....
resources....
services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client...
You will serve as a Human Resource Specialist (EMPL REL/PERF MGMT) in the Secretariat Human Resource Office of ASSTSECNAV M-RA WASHINGTON DC. The President has ordered a government-wide hiring...
Experience in nonprofit and/or human service field preferred. Must possess valid driver's license with a good driving history. PI7fb50343deaa-31......
service settings Bilingual skills Detail-oriented with a problem-solving mindset Work Environment & Physical Demands Office-based role with moderate noise level Must be able to sit, stand, and use...
The Client Services Specialist (CSS) is responsible for professionally responding to the immediate needs of clients related to transaction processing, online banking access, loan payments, and...
resources, and advocacy for other needs....
resources to undertake collaborative efforts Perform the day-to-day operations of the program to meet contractual goals and objectives, as well as perform other duties as assigned The ideal candidate...
resources....
Position Type: Specialist/ Human Resources Date Posted: 5/13/2025 Location: Central Office Closing Date: 05/28/2025 2024 - 2025 School Year Job Description/Summary: See Attached...
Job Details Job Location : Restoration House - Atlanta, GA Position Type : Full Time Salary Range : $35000.00 - $40000.00 Salary/year Job Category : Nonprofit - Social Services Description Do you feel...
Requisition ID: 124867 Sponsorship Available: No Relocation Assistance Available: Yes Goodyear. More Driven. About the Position: The HR Specialist position will provide HR generalist support to...
*No Experience Necessary* ABOUT THIS JOB *THIS POSITION REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE* As a Human Resources Specialist, you'll play a crucial role assisting your fellow...
Information and Referral Specialist Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Information and Referral Specialist Jobs Nationwide
Required or preferred licenses and certifications for Information and Referral Specialist positions.
Highest Education Level
Information and Referral Specialists offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Information and Referral Specialist position
- Forestry
- Employee Relations
- Human Resources Information System
- Leave Administration
- Resource Management
- Land Management
- HR Policies & Procedures
- Cartography
- Natural Resource Management
- Endangered Species
- Community Resources
- Human Services
- Social Services
- Foster Care
- Community Organizing
- Home Visits
- Depression
- Mental Health
- Community Health
- Needs Assessment
- Individualized Education Program
- Cultural Competency
- Autism
- Special Education
- Behavioral Health
- Advocacy
- Crisis Management
- Community Outreach
- Client Services
- File Management
- Wellness
- Discretion
- Curriculum Development
- Liaison
- Referrals
- Interviewing
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Documentation
- Teaching
- Public Speaking
- Events
- Flexibility
- Collaboration
- Spanish
- Education Experience
- Filing
- English
- Regulations
- Reporting
- Policy Development
- Problem Solving
- Bilingual
- Microsoft Office
- Time Management
- Research Skills
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Information and Referral Specialist Related Career Advice Articles
5 Unique Social Services Jobs
Read our guide to social services jobs – including probation officers, family therapists, and child advocates – to find the one that’s right for you.
Read article »
What Are the Differences Between Micro, Mezzo, and Macro Social Work?
Learn which type of social work career aligns best with your skills, experience, and goals.
Read article »